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How Can I Trust a Virtual Assistant?

How Can I Trust a Virtual Assistant?

Why is trust an issue when working with virtual assistants?

When you hire a VA, it’s totally different from having someone in-house help you in many different ways. The communication is different, the working relationship is different, and the structure is different. And to an extent, you have to have an element of trust placed in your VA. If you have someone in-house, you can micromanage if needed much more quickly, and you can keep an eye on what they are working on more easily.

This isn’t quite the case with a VA – you’re relying on them to get on with their work and also keep any company information confidential. Depending on the nature of their tasks, it may also be the case that they have access to your emails, social accounts, etc. And so you really do need a strong bond of trust with your VA.

Outsource the Right Tasks to Your VA

Depending on what tasks you want to outsource to your VA, this will affect the selection process. Different virtual assistants offer different sets of skills and have different levels of time they can commit to you. Ideally, you want someone who specializes in what you need from them. You can also look at reviews and testimonials from past clients they’ve worked with so that you can get a better insight as to whether they’re the right choice for you. If you’re considering working with a VA company such as There is Talent, be sure to ask them to share testimonials

At the start, you may want to outsource the more basic and routine tasks in order not only to build trust with your VA but also to slowly ease them into how you, your business, and your team work. You don’t want to throw them in at the deep end, but rather make them feel at ease and progressively work towards outsourcing the full set of tasks that you were initially aiming to lift off your shoulders.

 

How to Build Trust with Your VA Over Time

If you’re someone who always likes being in control of everything, and that’s the way you’ve always run your business, it may take some time to change your way of managing if you want to build a trustworthy environment with your VA. Not only do you have to place your trust in them with all of the information they could have access to, but also that they are getting on with the work.

The fact that you’re outsourcing, so you can’t actually physically see or meet up with the person regularly, adds another complication to the mix. If you’re the type of manager or business owner who struggles to let go, you’re not going to be able to change right away. Instead, start by gradually outsourcing some tasks, and then gradually build it up over time as your trust in your VA increases, and you can see the the results that you are achieving together.

Tools to help you build trust with your VA

There are various tools and resources at your disposal that can help you in your journey to trusting your VA. These include tools to track time and tasks, and project management tools. It’s also helpful to schedule in routine catch ups weekly to see how your VA has got on with their tasks and if there is anything that needs to be addressed. Likewise it may be worth booking in more in-depth 1-2-1 catch ups every few months so that you can see how your VA is getting on with their current workload to help you decide whether it’s the right time to assign some more tasks their way.

Why is an NDA important?

It’s important that you get a NDA ready for when you onboard your VA. Any professional VA should have absolutely no issue with signing an NDA. This way, you can protect yourself and your business, and it will also provide the assurance protection that you may need on the journey to trusting your VA. There are also various other areas that you may be concerned about that you may want to discuss with your VA.

These can include topics surrounding data security. What protection do they have in place on their laptop or workstation? Are they working through a VPN? Have they got an antivirus and firewall installed? Do they use strong passwords? You’re not being nosey at all by asking these questions. You have every right to know the precautions that are being taken, especially when it’s your company’s information and potential financials that are being worked on.

How to Protect Yourself by Hiring the Right Company

You want to make sure you hire the right VA. There is no rush at all when it comes to choosing your VA. You may even want to shortlist and speak to a few different VAs in order to get to know them better before making a decision. There are some VAs who freelance, and there are also agencies that specialize in providing the best professionals, such as ourselves at There is Talent. You want to ensure that the VA meets the set of skills that you’re looking for and that they are someone you can get along with and build a robust and fruitful working relationship with. And when you come to interview your potential VA, you will always want to invite them to ask any questions they might have.

What to Do When You Stop Working with Your VA

There may come a point in time, either due to a change in business circumstances or personal circumstances, either on your part or the VAs, where you will part ways. It’s important that you handle this process correctly. You want to ensure that it’s done right, professionally, and with caution too. It’s always important to give them an exit interview to find out how their working experience was with you. Did they enjoy it? Was there anything that could have been improved or done differently? And also, make sure that you disable any accounts that have been set up for your VA. You should always be the only administrator and the person able to create and delete accounts so that you always maintain and keep full control.

Claudia

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