Why You Should Hire an E-Commerce Virtual Assistant
Having an e-commerce virtual assistant is rapidly becoming a trend among many business owners. That is no surprise given all the tasks they need to do on a daily basis.
It’s no secret that starting your E-Commerce business can be challenging, and even more challenging can be managing it, however, you should know that Statista predicted E-Commerce sales would reach $4.2 trillion in 2020 despite COVID-19 compared to $3.5 trillion in 2019 and the figure will continue to grow by 2024.
It’s an encouraging scenario, one you will want to be part of, without a doubt.
Now, considering that 8 out of 10 Americans shop online, 15% of U.S. online customers shop weekly, and 28% of them shop monthly, how do you make sure you can keep up with your customers?
Okay, let’s say you have already developed a system to make sure you meet all your customers’ needs and take care of your suppliers, but have you had time to focus on the strategies you will develop to grow your business?
What can you do when there is so much to do and you don’t have enough time?
You rely on the delegation of tasks!
An e-commerce virtual assistant can be the key to your business, especially when you are starting to grow and need to focus on your business vision instead of using your time on repetitive tasks.
That sounds like the right thing to do, but how can an e-commerce virtual assistant help you manage and grow your business?
Let’s review some of the key points:
#1 An E-Commerce Virtual Assistant Can Provide Support
Have you ever needed to solve any doubt and you find yourself with a robot programmed with a limited amount of information that did not allow you to solve your problem?
It is important to remember that we are humans, relating to other humans and therefore, contact is key in business.
It is more convenient to have VAs that will go beyond the inconvenience a client is having by helping you not only to solve your customer’s doubts but to deliver value letting them know that your business cares about them.
This way, your chats, emails, or support tickets become an opportunity to keep in touch with your customers, instead of representing a problem to be dealt with.
#2 An E-Commerce Virtual Assistant Can Do Store Oriented Tasks
Have you ever had to deal with a refund or a return? If so, then, you know how cumbersome and time-consuming this can be. So, why not assign this type of task to a virtual assistant that has the time and willingness to take care of your customers in every way possible?
He/she can also help you process orders, and order new products for your business.
Efficient VAs are able to handle your inventory, contact your suppliers, and make sure everything is correctly delivered.
#3 E-Commerce VAs can Help With Marketing for Your Business
Marketing strategies are fundamental in all businesses, especially at this historic time.
Having some basics like social media presence, SEO for your website and blog, or lead magnets, is part of creating the foundation for a successful business.
Now, can you imagine the amount of time it takes to create content that is optimized to deliver value to your customers and also manage your online presence and reputation?
If you have been doing this by yourself, you certainly do.
Let’s review some key points in marketing strategies for E-Commerce Business:
Social Media to connect with your audience and build relationships. Let’s make something clear, people don’t want to have passing relationships and you don’t want passing clients, right?
A Website that gives you credibility within your market and is a way to deliver value to your customers through blog posts with relevant information for them.
Newsletter, because using emails helps you build familiarity and trust to deepen the relationship you have with your customers.
Instagram Store. This social network has grown to make it easier for business owners from small to large enterprises. This is how, today, you can use posts directed to your store. To do this, you need to create a Facebook catalog and connect it to your Instagram account. Then, you can tag any product in your posts so your followers can buy it.
With so much territory to cover, are you sure you can do it by yourself?
You know what? You don’t have to.
What may be necessary is to learn how to delegate tasks to efficient virtual assistants who can not only help you maintain the minimum requirements for your business to work, but can accompany you to new spaces that you had not considered before and thus be able to boost your business much faster and with a solid foundation.
Would you like to know more about it?
We are here for you!
By contacting us, we will provide all the information you need and set you up with the perfect virtual assistant for you!
What are you waiting for?