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Customer Service Pandemic

The Role of Customer Service in The New Normal

How the Pandemic Impacted Customer Service in 2020 Customer Service has become more important than ever after the most uncertain year for businesses all around the globe. Restrictions deeply affected businesses and it became pretty clear the digitization of their…

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Trust Customer Service

Customer Service: The Key to Build Trust

Customer Service Provides a Great Opportunity to Enhance Trust Customer Service departments are critical to every company when it comes to building trust. Let's think for a moment about what trust is according to academic research: "Trust is the willingness…

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