This episode features Ignacio Pinilla, who owns a British Swim School franchise. Ignacio has a wealth of experience in contact centers, communication, and franchise research. Join us as we delve into topics such as offshore and US-based virtual assistants, managing by objectives, the British Swim School franchise, and Ignacio’s inspiring journey from corporate life to … Continue reading 4. How to Manage a Team of Offshore and US-based VAs featuring Ignacio Pinilla